OTT Travel

Policies & Traveller Information

These universal policies apply to all Zolo trips and OTT travel experiences. Please review before booking so your journey starts smoothly.

Booking & Payment

Deposit: 30% to confirm booking.
Balance: Due 45 days before departure. Bookings within 45 days require full payment.
Payment methods: Credit/debit card, UPI/Bank transfer, or as specified on the portal.

Time before departure	Refund / Charge
> 60 days	Deposit retained; balance refundable
30–60 days	50% of total trip cost
< 30 days	100% of total trip cost (no refund)
No-show	No refund

Trip transfers to another date are allowed subject to availability, an admin fee of ₹2,000, and any difference in price.

OTT will endeavour to follow the itinerary; changes may occur due to weather, local conditions, force majeure, or safety concerns.
Equivalent or better alternatives will be provided where possible.
Minor changes (timings, order of activities) do not qualify for refunds.

Disclose pre-existing medical conditions at booking. OTT may require medical clearance for certain activities.
Travel insurance is included for standard cover; guests are encouraged to purchase additional insurance for adventure activities, personal belongings, and cancellation cover.

Respect local laws, culture, and fellow travellers.
OTT may require a traveller to leave the trip for disruptive behaviour—no refunds will be issued in such cases.
OTT is not responsible for costs incurred by an early exit.

OTT acts as an agent for suppliers (hotels, transport, guides).
OTT is not liable for loss, damage, delay, or injury caused by events beyond its control (weather, political unrest, strikes, acts of God).
Personal items and valuables remain the traveller’s responsibility.

Report any service issues immediately to the group leader or OTT representative for onsite resolution.
Formal complaints should be emailed to support@ott.com within 7 days of trip end.

Need help now? Email oyetoursandtravels@gmail.com or connect through OyeBot in the OTT app.